Computer service center program in works
Maggie Harpur
Issue date: 4/23/09 Section: News
Jeanne Claypoole, a sophomore English and photojournalism major, accidentally spilled water on her laptop and it would no longer turn on, so she took it to the Center for Information Technology (ITS) Help Desk to see if it could be fixed.
After they said they could not help Claypoole, they offered her some advice. She followed the advice, but her laptop still would not start. She dragged her computer to the Apple store and discovered that it would cost $800 to fix the computer. Her friend offered to fix the Mac for half the cost.
"I went five weeks without having a computer in my dorm room and had to resort to using on-campus computer labs," Claypoole said in an e-mail interview. "This was very stressful because it made finding time to get papers and homework done a lot more difficult."
At the end of April, Claypoole and other students will find that getting help for their computers will be easier than ever before. ITS is currently in the process of setting up its own Computer Service Center, along with a computer purchasing program.
Through this program, Point Park University students, faculty and staff will be able to purchase both Lenova, previously known as IBM, and Mac laptop bundle packages. The purchase price will also include access to discount services at the Computer Service Center.
The Lenova notebooks are from GovConnection, a Web site that gives access to thousands of electronic products and services to students at schools. The budget bundle, standard bundle, performance bundle and ultra-mobile tablet bundle will all include a ThinkPad line of business-class notebooks.
The Mac will be available with a standard bundle, performance bundle and a cinema or journalism bundle, which students in those departments are recommended to have.
All of the bundles will include Microsoft Office along with accessories, like a laptop bag and a lock for the computer. Depending on the bundle purchased, certain software will be downloaded onto the computer for the student.
After they said they could not help Claypoole, they offered her some advice. She followed the advice, but her laptop still would not start. She dragged her computer to the Apple store and discovered that it would cost $800 to fix the computer. Her friend offered to fix the Mac for half the cost.
"I went five weeks without having a computer in my dorm room and had to resort to using on-campus computer labs," Claypoole said in an e-mail interview. "This was very stressful because it made finding time to get papers and homework done a lot more difficult."
At the end of April, Claypoole and other students will find that getting help for their computers will be easier than ever before. ITS is currently in the process of setting up its own Computer Service Center, along with a computer purchasing program.
Through this program, Point Park University students, faculty and staff will be able to purchase both Lenova, previously known as IBM, and Mac laptop bundle packages. The purchase price will also include access to discount services at the Computer Service Center.
The Lenova notebooks are from GovConnection, a Web site that gives access to thousands of electronic products and services to students at schools. The budget bundle, standard bundle, performance bundle and ultra-mobile tablet bundle will all include a ThinkPad line of business-class notebooks.
The Mac will be available with a standard bundle, performance bundle and a cinema or journalism bundle, which students in those departments are recommended to have.
All of the bundles will include Microsoft Office along with accessories, like a laptop bag and a lock for the computer. Depending on the bundle purchased, certain software will be downloaded onto the computer for the student.
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